Overview

The frilly yet affordable airline Valuair freshly started in 2004. After a one year stint with official offerings to Bangkok and Hong Kong, it was acquired by its rival JetStar Asia in 2005 and became Indonesia's service provider for JetStar Asia. Still, Valuair maintained its name and is considered to be Singapore's first low-cost carrier.

Where Do They Fly

Since the merger with JetStar, the key cities around the archipelago of Indonesia are the four destinations of Valuair. Its focus city is Soekarno-Hatta International Airport, and its hub is harbored at Singapore Changi Airport.

Check-In

Check-in counters at domestic terminals close 30 minutes prior to the scheduled time of departure and 60 minutes prior to departure for international flights. Passenger name changes must be made at least 24 hours prior to the scheduled time of departure. A change fee may be incurred depending on the type of flight and whether the request for name change was done through Jetstar Telephone Reservations or through the company's website. Changes can be made either per person or per booking.

Baggage

Passengers may have one carryon and one small item such as a handbag, book, coat, or duty free goods. The total combined weight is limited to 10 kg and 20 kg for StarClass fares. Main items must not exceed 56 x 36 x 23 cm. JetSaver and JetFlex passengers may check in baggage weighing up to 20 kg with no additional cost, while StarClass passengers are allowed up to 30 kg. Single items may not exceed 32 kg. Excess baggage is charged per kilo, depending on the flight's destination. Rates begin at US$6.

Child Fares

Infants of up to two years of age are charged SG$40 and child fares for children aged two to 11 are available at the time of booking. Children who are above 15 years or who are attending secondary school may travel alone; otherwise, children must be accompanied by a passenger who is 15 years old and above.

Senior Fares

N/A

Pets

Animals cannot be carried on Valuair unless required by law.

Carrying Oversized Baggage (Musical Instruments, Strollers, etc.)

Small musical instruments, such as flutes, saxophones, and violins, are considered carryon baggage. Double basses, trombones, and others fall under checked in baggage, and must be appropriately packed. Cellos may be considered as carryon baggage, provided that seats are purchased for them, they meet the weight limit of 77 kg and they are covered in a hard case that has at least one handle on the side. Bulky items, such as sporting equipment, are subject to space availability.

In-Flight Service

Passengers may purchase food on board

Air Miles

N/A

Airline Food

Fresh sandwiches can be purchased on board along with a selection of beverages including carbonated drinks, fruit juices, coffee, tea, beer, wine, and spirits.

In-Flight Magazine

The Real Destination is a travel guidebook about the different destinations of Valuair. Key cities that are featured include Bangkok, Hong Kong, Jakarta, and Singapore.

Airline Alliances

N/A

Contact Information

International Tel: +65 6822 2288
Website: VALUAIR

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