Overview

Mexicana Airlines has been taking their customers where they want to go for over 87 years, making Mexicana the third oldest airline company in the world. Mexicana's IATA code is MX, its ICAO code is MXA and its Callsign is Mexicana. The two major hubs serving Mexicana Airlines are located in Mexico City and Guadalajara, Mexico.

Where Do They FLy?

Mexicana Airlines serves all of the Americas, including North, South, and Central America, along with Europe and the Caribbean Islands. Major international cities with direct flights via Mexicana Airlines include of Madrid, Miami, Panama City, and Caracas, to name a few.

Check-In

In order to provide their travelers with the most up to date service, Mexicana Airlines offers online check-in services including printable tickets and boarding passes. In order to qualify for online boarding passes, you must be traveling to destinations within Mexico and be an individual reservation. Travelers who do register online and are checking luggage need to go to the express counter at all Mexicana Airline hubs as to avoid delay. Remember; when pre-printing your ticket and boarding pass online, have the reservation and ticket number ready so you can print it at your convenience. And, as always arrive at the airport at least two hours before departure time.

Baggage

Mexicana Airlines understands their travelers' needs. That's why they offer up to three pieces of checked baggage for each first-class and business guest and two pieces of checked baggage for each economy guest at no extra charge. Need to check more than two or three pieces of luggage? No problem! For a small fee, Mexicana Airlines allows you to take whatever you need to your destination! Prices range from US$25 - US$100, depending on the weight of the extra luggage. And, as always, carry-on luggage that meets the standard requirements is completely free with Mexicana Airlines!

Traveling Infants

On Mexicana Airlines, infants two and under do not require their own seat; however depending on the destination, some fees may apply. On domestic flights, the infant fee is usually around US$30. On international flights, the fee for the infant is generally a little less, which includes checking a car seat and stroller at no extra charge. Mexicana Airlines is not only one of the oldest airlines, but also the most experienced and never allows an infant to travel without an adult. When traveling internationally or outside of your own country, be sure to bring the infant's birth certificate along to ensure a smooth and hassle-free vacation experience with Mexicana Airlines.

Minors

Children ages two to twelve must be accompanied by an adult. Minors, between the ages of twelve and seventeen may travel unaccompanied on Mexicana Airlines at the request of a parent or guardian. When arranging a flight for an unaccompanied minor, it is the responsibility of the parent or guardian to understand the transportation policies and procedures of the operating airline. Mexicana Airlines code shares on some flights with other airlines, such as Japan and Singapore Airlines, and each airline may have its own policy for unaccompanied minors. Be sure to check when booking the flight and make sure the representative understands it is for an unaccompanied minor.

Pets

Taking a pet with you on vacation? No problem with Mexicana Airlines! Just be sure to have a kennel for your cat, dog, or service animal, along with instructions and a health certificate from your veterinarian. On international flights, pet boarding is US$90 each way. For flights within Mexico, the price is US$40 each way. If you require a service animal, Mexicana Airlines allows it on board with you on flights longer than three hours, but not on London flights. When traveling with a pet or service animal, be sure to arrive at the airport four and a half hours before boarding. If you book your flight online at www.mexicana.com, contact the Internet Support Desk at 1-800-531-3585 in the U.S. and Canada or 01-800-509-8960 in Mexico.

Frequent Flyer Program

Mexicana Airlines' frequent flyer program, MexicanaGo, allows customers to accrue points and redeem them for free flights, increased benefits, or other services. The best thing about MexicanaGo is not only do you accrue points when flying with Mexicana Airlines, but also when using one of their affiliated partners, including other airlines, as well as hotels and car rental companies. To register online for MexicanaGo, visit www.mexicana.com and click on "frecuenta." To speak with a representative, call 1-877-801-2010 and choose option 4 in the U.S. and Canada, or 01-800-801-2010 in Mexico.

In-Flight Services

Mexicana Airlines offers guests the option of elite, or tourist class when booking a flight. Guests can expect a warm meal on all flights longer than forty minutes. On shorter flights, travelers are served snacks and refreshments.

Airlines Magazine

In-flight amenities include the Mexicana Airline monthly magazine Vuelo, which is the "best entertainment" on board. Vuelo covers every topic under the sun, from gourmet recipes to hot cities and beaches.

Airlines Alliances

To better serve their guests, Mexicana Airlines joined forces with other major airlines, such as Aeromar, Air New Zealand, Japan Airlines, and American Airlines to offer non-stop, International and domestic flights. They also have alliances with Avianca, Iberia, Lufthansa, and Qantas.

Contact Information

To speak with a Mexicana Airlines representative, call 1-877-801-2010 in the United States and Canada. Internationally, dial 08-08-10-17-600 (London) or 900-975-226 (Spain). Online, go to www.mexicana.com and choose from a variety of languages twenty-four hours a day seven days a week. For information about Mexicana Airlines' frequent flyer program, call 1-877-801-2010 and choose option 4 in the U.S. and Canada, or 01-800-801-2010 in Mexico.

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