Overview

Air Jamaica flies to several areas of the Caribbean, North America and London from two key locations: Montego Bay and Kingston. The airline offers special discounts, a rewards program and Web Check-In. On-board meals and drinks are available, and there are many entertainment options to enjoy during the flight. On-board duty-free shopping is also available. Air Jamaica's IATA code is JM, its ICAO code is AJM and its Callsign is Jamaica.

Flying Route

Montego Bay and Kingston are the two locations Air Jamaica flies to and from. From one of these locations, travelers can fly to the Caribbean Islands of Barbados, Cuba, Curacao, Nassau and Grenada; North American cities including the Baltimore/Washington, D.C. area, Chicago, Fort Lauderdale, New York, Orlando, Philadelphia and Toronto; and, thanks to their alliance with Virgin Atlantic, London.

Check-In

Passengers with electronic tickets traveling in groups of less than ten passengers can check-in electronically, from the convenience of their home through the website. They can select their seats, enter their required check-in information and print their check-in confirmation. Electronic check-in must be done within one-and-a-half to 24 hours before take-off. After printing their confirmation, passengers can go to the Web Check-In counter at the airport, check any luggage they have and go through all of the security checks. If a passenger doesn't have baggage to check, he can go straight to the boarding gate area and proceed with his document verification.

Baggage

Passengers with luggage will want to arrive at the Check-In counter a minimum of one and a half hours prior to their scheduled departure. Those without luggage should arrive a minimum of one hour prior if traveling outside of Jamaica, or 45 minutes if traveling within Jamaica. Luggage allowance varies within the different flight areas of the Caribbean, US, Canada and Europe. Depending on where passengers are traveling to and which class they're traveling in, baggage allowance varies from two to three pieces of checked luggage, and one or two carry-ons. Baggage claim is free, with the exception of an additional second or third piece of baggage to or from the Barbados/Granada area, which charges a US$25 fee.

Traveling Infants

Infant seats are accepted in the cabin when an additional seat is purchased for the infant. There are no special discounts given for purchasing an additional seat for an infant seat.

Minors

Children between the ages of five and fifteen may travel unaccompanied. An Air Jamaica Care Agent must accompany minors between the ages of two and five. There are various fares for children's tickets depending on the child's age and the destination. A service charge is added to the cost of the fare each way for unaccompanied minors. The service charge also varies depending on the destination. Reservations must be made at least 48 hours before the flight, and the reserving parent or guardian must accompany the minor to the airport. Required customs and immigration forms must be filled out before Air Jamaica takes custody of the minor. Minors will only be released to the person matching the name on the form.

Pets

Pets are not accepted for either carriage or cargo, with the exception of Seeing Eye dogs, which must be accompanied by their dependent passenger. No other pets will be accepted aboard any Air Jamaica flight.

Frequent Flyer Program

7th Heaven Rewards is a program based on the number of miles flown on Air Jamaica or another participating airline. Members will find a variety of ways to earn bonus miles and many benefits from the program. To join, simply fill out the online application at Air Jamaica's website, or complete the application available inside a copy of Skywritings, Air Jamaica's exclusive on-board magazine.

In Flight Services

Passengers can enjoy snacks and meals, depending on what class they're sitting in; a variety of complementary drinks, as well as alcoholic beverages for a nominal fee; movie and music channels; an award-winning in-flight video,"Island Stylee", and "Sky Shop,"Air Jamaica's on-board duty-free shop, where passengers can purchase jewelry, perfume, cosmetics, novelty items, and other items available in the catalog at each seat. These purchases can be made directly from passengers' seats.

Airlines Magazine

Skywritings is a bi-monthly magazine that covers many aspects about the Caribbean. Its articles, photos and illustrations help set the scene for passengers headed toward the Caribbean.

Airlines Alliances

Air Jamaica partnered with Virgin Atlantic (VS) in 2007. This allows Air Jamaica to continue flights between Jamaica and London.

Contact Information

Reservations can be made at www.airjamaica.com. Passengers can search flights and check schedules at this site. Customer service for Air Jamaica can be reached by phone at 1-800-523-5585 from the US; 1-888-359-2475 from Jamaica; and 020 7590 3600 from the UK. Representatives at these numbers can also address questions about the frequent flyer program 7th Heaven. Their corporate headquarters is located in Kingston, Jamaica, and can be reached at 876-922-3460.

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