Overview

With its "It's all about choice" company slogan, the Pacific Airlines (PIC) is designed as a low-cost Vietnamese airline that has started its operation in 1991. It has its main base in Tan Son Nhat International Airport (SGN) in Ho Chi Minh City, with service to eight domestic destinations, several international flights, and charter and cargo services. As part of its strategic plans, Pacific Airlines was renamed Jetstar Pacific Airlines in 2008, which was also as a result of its becoming a member of the Jetstar LCC network operated by one of its shareholders, Qantas. Its IATA code is BL, Its ICAO code is PIC and its Callsign is Pacific Express.

Flying Route

Jetstar Pacific Airlines offers domestic flights that include Hai Phong, Hanoi, Ho Chi Minh, Can Tho, Da Nang, Hue, Nha Trang, and Vinh. For its international destinations, the Jetstar Pacific Airlines flies to Australia (Darwin and Sydney), Cambodia (SiemReap), and Bangkok, Thailand.

Check-In

Passengers on domestic flights are recommended to check-in at least two hours prior to the designated time of departure. Moreover, passengers on international flights are requested to check-in three hours before the scheduled time of departure. As indicated in the Airlines' policy, passengers who arrive when the check-in allotted time has already closed will no longer be allowed to board the flight and forfeiture of their fare may be implemented. Check-in will close 40 minutes prior to the scheduled departure for domestic flights, and 60 minutes for international flights. Once checked-in, passengers on domestic flights are required to be at the boarding gate 25 minutes before the time of departure. Likewise, for international flights passengers need to be at the boarding gate 40 minutes before departure time.

Baggage

Each passenger is allowed to bring two carry-on bags that will not exceed to 10kg/22 lbs. The second item should be a small handbag, pocketbook or purse, coat, umbrella, or duty free goods for international flights. A passenger on a StarClass fare is permitted to carry one additional main item that weighs not more than 10kg/22 lbs, with a total of 20kg/44 lbs for one's carry-on bags. The linear dimensions of cabin bags must not exceed 56cm/22" in width and 23cm/9" in height.

For checked baggages, a total of 20kg/44 lbs is allowed for each JetSaver passenger and 30kg/66 lbs for each StarClass passenger. For excess baggage, a fee is charged per kilo that varies from one country to another. The regular excess baggage fee is from US$18 to US$20 AUD.

Traveling Infants

An infant who is below two years old may fly at a corresponding lesser fee required per country provided that the baby sits on an adult's lap. Only one baby is allowed to one adult passenger. A child who is two years old or above is required to buy a ticket as any regular passenger. However, an infant who is less than seven days old is not allowed to take the flight. An infant seat will be allowed only if an adult passenger had booked one prior to the scheduled flight. An original or authenticated copy of the baby's birth certificate is required for identification purposes.

Minors

Children who are below 15 years old will not be allowed to take the flight unless accompanied by a passenger who is certified to be 15-years-old or older. Otherwise, a special arrangement should be made with the airline's special assistance prior to the flight.

Pets

As indicated in the Jetstar Pacific Airlines' Travel Information, the airline reserves the right to refuse or does not accept any reservations for transporting pets on its aircrafts.

Frequent Flyer Program

Jetstar Pacific Airlines offers its Qantas Frequent Flyer program. Passengers can join the said program, earn the Frequent Flyer Points and Status Credits, and enjoy lots of privileges. There are three levels of membership such as Silver, Gold and Platinum. The higher your membership level, the more points you can earn with greater privileges in the offing.

In-Flight Services

The airlines' in-flight services include sumptuous meal services, snacks and beverages. Amenity kit, pillow and blanket are readily available. In addition to that, entertainment choices are also offered such as music videos, latest movies, and TV shows.

Airlines Magazine

Jetstar Magazine is a monthly, in-flight magazine for passengers' reading enjoyment and fun travel information.

Airlines Alliances

Two of the top airline alliances of Jetstar Pacific Airlines are the Jetstar Asia and Valuair in Singapore.

Contact Information

The website for Jetstar Pacific Airlines is www.jetstar.com.

Jetstar Pacific Airlines Customer Services Center in Vietnam is open 24/7. Customers can contact the customer service through the following phone numbers below:

From Vietnam:
1900 1550 / 3 9550 550 (in Hanoi and Ho Chi Minh City); 3 583583 (in Da Nang)

From overseas:
Call Center: +84 1900 1550 or +84.8 3 9550 550

Head office: 112 Hong Ha St., Ward 2, Tan Binh Dist., Ho Chi Minh city, Vietnam
Email: servicecomments@jetstarpacific.com.vn

For Frequent Flyer Program:
To book an Award flight on a flight operated by Jetstar, please call Qantas at:
Singapore: 800 6161 950
Hong Kong: 800 903 889
Thailand: 1800 611 2909
United States of America: 1-800-227-4500
Website: www.jetstar.com

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